As a long serving employee, during her tenure, Mrs. Marshall-St Omer has gained exposure to all areas of the Bank. She rose through the ranks and in 1997 was promoted to management level and held the position of Internal Auditor for the next ten years. She was then reassigned to the Operations Department as Assistant Operations Manager gaining more insight into the operations of the Bank, and the position was quickly upgraded to Deputy Operations Manager. Due to her vast experience and sound work ethic, within four years she assumed the role of Executive Manager Human Resource, Organizational Development & Client Support and is now the Executive Manager Operations and Client Support. She was granted a Post Graduate Diploma in Business Administration, and obtained an MBA in Human Resource Management from Anglia Ruskin University in the UK.