Conversion – Frequently Asked Questions

Frequently Asked Questions

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There will be no changes to your current agreement. Any changes will be communicated in advance.

You are encouraged to download your most recent statments from your online account to avoid any potential delays during our conversion period.

There will be no changes to your current agreement. Any changes will be communicated in advance.

Apart from a new account number, there will be no changes to your account.

Yes. All insurance renewals must be assigned to 1st National Bank.

There will be no changes to your current fees and charges. Any changes will be communicated in advance.

There is no need to set up new standing orders.

We are aiming to have cards available before conversion.

You will have immediate access to 1st National Bank online banking after conversion.

Via the 1st National Bank online banking platform you will be able to: view your current available balance, transfer funds between accounts, bill payments, buddy pay, receive updates, view transaction history, mobile top-up and report lost or stolen card.

Loan and account opening will be processed in branch.

This can easily be done via our online banking platform.

Debit Cards

Yes. Please follow the instructions on your card carrier.

Cards can be pinned/activated online.  Instructions are on the Card Carrier which your card was attached to.

Yes. Our cards are Visa branded which means that they can be used internationally.

No. It is a Visa Branded card and as such we are unable to limit the card for ATM use only.

Your RBTT card will be replaced with a 1st National Bank Visa Debit card that can be used at POS locally/ Internationally and Online.

The daily limts on your Debit Card is as follows: ATM Limit – EC$2,500.00. POS/Online Limit EC$6,750.00

Since the EC dollar is linked to the US dollar it will be converted at a rate of 2.7169.

Charges associated with you card are available on the back of your Card Carrier and on our website at 1stnationalbankonline.com

The Bank will inform you when your card is available for pick up.

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