Frequently Asked Questions
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There will be no changes to your current agreement. Any changes will be communicated in advance.
You are encouraged to download your most recent statements from your online account, to avoid any potential delays during our conversion period.
There will be no changes to your current agreement. Any changes will be communicated in advance.
Yes. As long as you have access to the accounts via Online Banking.
Apart from a new account number, there will be no changes to your account.
Yes. All insurance renewals must be assigned to 1st National Bank.
There will be no changes to your current fees and charges. Any changes will be communicated in advance.
There is no need to set up new Standing Orders.
We are aiming to have cards available before conversion.
You will have immediate access to 1st National Bank Online Banking after conversion.
Yes. There will be access to account history.
Yes. The process time for Wire Transfers and Drafts will be minimized.
Via the 1st National Bank Online Banking platform, you will be able to: view your current available balance, transfer funds between accounts, bill payments, buddy pay, receive updates, view transaction history and report a lost or stolen card.
This information is available on the Conversion page.
Loans and account opening will be processed in-branch.
This can easily be done via our Online Banking platform.
Debit Cards
Yes. Please follow the instructions on your Card Carrier.
Cards can be pinned/activated online. Instructions are on the Card Carrier which your card was attached to.
Yes. Our cards are Visa branded, which means that they can be used internationally.
You are free to use your card strictly at the ATM however please note that it is a Visa Branded card and as such we are unable to limit the card for ATM use only.
Your RBTT card will be replaced with a 1st National Bank Visa Debit Card that can be used at POS locally, internationally and online.
The daily limit on your Debit Card is as follows: ATM limit – EC$2,500.00 and POS/online limit – EC$6,750.00
No. Not at the moment.
Since the EC dollar is linked to the US dollar, it will be converted at a rate of 2.7169.
Charges associated with your card are available on the back of your Card Carrier and on our website at 1stnationalbankonline.com
The Bank will inform you when your card is available for pick up.