Frequently Asked Questions
Sales
There will be no changes to your current agreement. Any changes will be communicated in advance.
You are encouraged to download your most recent statments from your online account to avoid any potential delays during our conversion period.
There will be no changes to your current agreement. Any changes will be communicated in advance.
Yes. As long as you have access to the accounts via Online Banking.
Apart from a new account number, there will be no changes to your account.
Yes. All insurance renewals must be assigned to 1st National Bank.
There will be no changes to your current fees and charges. Any changes will be communicated in advance.
There is no need to set up new standing orders.
We are aiming to have cards available before conversion.
You will have immediate access to 1st National Bank online banking after conversion.
Yes. There will be access to account history.
Yes. The process time for Wire Transfers and Drafts will be minimized.
Via the 1st National Bank online banking platform you will be able to: view your current available balance, transfer funds between accounts, bill payments, buddy pay, receive updates, view transaction history, mobile top-up and report lost or stolen card.
This information is available on the RBC Conversion page.
We encourage customers to conduct transactions at your home branch.
Loan and account opening will be processed in branch.
This can easily be done via our online banking platform.
Debit Cards
Yes. Once you have collected your 1st National Bank Visa Debit Card you can access funds from any of our ATMs islandwide.
Yes. Cards can be pinned at any of our ATMs. Please follow the instructions on your card carrier.
Cards can be pinned/activated online and at the ATM. Instructions are on the Card Carrier which your card was attached to.
Yes. Our cards are Visa branded which means that they can be used internationally.
No. It is a Visa Branded card and as such we are unable to limit the card for ATM use only.
Your RBC card will be replaced with a 1st National Bank Visa Debit card that can be used at POS locally/ Internationally and Online.
The daily limits on your Debit Card is as follows: ATM limit – EC$2,500.00. POS/Online limit EC$6,750.00
No. Not at the moment.
Since the EC dollar is linked to the US dollar it will be converted at a rate of 2.7169.
Charges associated with you card are available on the back of your Card Carrier and on our website at 1stnationalbankonline.com
Your card will be available for pick up at your home Branch on Micoud Street and BayWalk Mall, on Mondays – Fridays from 8:00 a.m. to 5:00 p.m.
You can report issues with your card via email to: cardsupport@1stnationalbankslu.com.
The Bank will inform you when your card is available for pick up.