Thank you for your patience and loyalty during this conversion period. We value your support and contribution and look forward to continued business. Please review the topics below which will aid in a seamless transition.
CARD CONVERSION
Your RBTT Visa Credit Card has been converted to a 1st National Bank branded Visa Credit Card
PIN CHANGE
Register your 1st National Bank branded Visa Credit Card online to PIN your Card.
STATEMENTS
Please ensure to download all statements from your account online if required, to avoid any potential delays during our conversion period.
MOBANKING
Use your temporary login credentials to gain access to your account via 1st National Bank’s digital banking platform.
PAYROLL
The layout of the files for processing will change and will be communicated separately to the clients who submit payrolls for processing.
COUNTER TRANSACTIONS
You are now required to fill out a slip/form to complete your transactions. A Customer Service Representative can assist.
DEBIT/ATM CARDS
Your RBTT branded ATM card will be replaced with a Chip & Pin, Contactless 1NB Debit Card.
FEES
There will be no changes to the fees structure at this time.

Dear Valued Customer,
As we prepare for our conversion date of February 27th, 2023, it is important that we keep you abreast of our activities for this critical change.
We advise that you check your emails periodically, as we will continue to send direct email communication/notices to you via this medium. We also invite you to visit our website at 1stnationalbankonline.com and click on the RBTT conversion customer information page for more details. Please continue to follow us on social media on our Facebook and lnstagram pages. We have also placed posters in-branch and brochures with frequently asked questions to assist you in the process. Our aim is to minimize any issues that may occur.
Should you have any queries issues or concerns please call into 784-456-1501. You can also leave us an email at customerservicesvg@1stnationalbankslu.com and we will be happy to respond in a timely manner.
We thank you for your patience, understanding and support during this journey and look forward to serving you better on one banking platform.
Respectfully,
FOR AND ON BEHALF OF 1st NATIONAL BANK ST. LUCIA LIMITED
Vonetta Rodgers
Country Manager St. Vincent