RBTT C’bean Conversion – Customer Information

Thank you for your patience and loyalty during this conversion period. We value your support and contribution and look forward to continued business. Please review the topics below which will aid in a seamless transition.

FAQs

Find answers to all of your questions concerning conversion.

CARD CONVERSION

Your RBTT Visa Credit Card has been converted to a 1st National Bank branded Visa Credit Card

PIN CHANGE

Register your 1st National Bank branded Visa Credit Card online to PIN your Card.

ACCOUNT NUMBERS

Your account number is now a 10-digit number.

STATEMENTS

Please ensure to download all statements from your account online if required, to avoid any potential delays during our conversion period.

MOBANKING

Use your temporary login credentials to gain access to your account via 1st National Bank’s digital banking platform.

PAYROLL

The layout of the files for processing will change and will be communicated separately to the clients who submit payrolls for processing.

CHEQUING ACCOUNTS

The MICR line must be updated when printing cheques.

COUNTER TRANSACTIONS

You are now required to fill out a slip/form to complete your transactions. A Customer Service Representative can assist.  

DEBIT/ATM CARDS

Your RBTT branded ATM card will be replaced with a Chip & Pin, Contactless 1NB Debit Card.

FEES

There will be no changes to the fees structure at this time.

EFT

The routing numbers for this process will change.

Have You Switched To Online Banking?