RBTT C'bean Conversion – Customer Information

Thank you for your patience and loyalty during this conversion period. We value your support and contribution and look forward to continued business. Please review the topics below which will aid in a seamless transition.

FAQs

Find answers to all of your questions concerning conversion.

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CARD CONVERSION

Your RBTT Visa Credit Card has been converted to a 1st National Bank branded Visa Credit Card

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PIN CHANGE

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ACCOUNT NUMBERS

Your account number is now a 10-digit number.

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STATEMENTS

Please ensure to download all statements from your account online if required, to avoid any potential delays during our conversion period.

MOBANKING

Use your temporary login credentials to gain access to your account via 1st National Bank’s digital banking platform.

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PAYROLL

The layout of the files for processing will change and will be communicated separately to the clients who submit payrolls for processing.

CHEQUING ACCOUNTS

The MICR line must be updated when printing cheques.

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COUNTER TRANSACTIONS

You are now required to fill out a slip/form to complete your transactions. A Customer Service Representative can assist.

DEBIT/ATM CARDS

Your RBTT branded ATM card will be replaced with a Chip & Pin, Contactless 1NB Debit Card.

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FEES

There will be no changes to the fees structure at this time.

EFT

The routing numbers for this process will change.

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Dear Valued Customer,

As we prepare for our conversion date of February 27^th, 2023, it is important that we keep you abreast of our activities for this critical change.

We advise that you check your emails periodically, as we will continue to send direct email communication/notices to you via this medium. We also invite you to visit our website at 1stnationalbankonline.com and click on the RBTT conversion customer information page for more details. Please continue to follow us on social media on our Facebook and lnstagram pages. We have also placed posters in-branch and brochures with frequently asked questions to assist you in the process. Our aim is to minimize any issues that may occur.

Should you have any queries issues or concerns please call into 784-456-1501. You can also leave us an email at customerservicesvg@1stnationalbankslu.com and we will be happy to respond in a timely manner.

We thank you for your patience, understanding and support during this journey and look forward to serving you better on one banking platform.

Respectfully,

FOR AND ON BEHALF OF 1^st NATIONAL BANK ST. LUCIA LIMITED

Vonetta Rodgers

Country Manager St. Vincent