Dear Valued Customer,
As we draw closer to the conversion date, it is important that we keep you abreast of our activities for this critical change. We advise that the conversion of the former RBC/RBTT customer data into the ist National Bank core banking system will be completed on the morning of Monday January 24th, 2022.
To facilitate this process, former RBC/RBTT clients will experience a major service interruption commencing Friday, January 21st from 5:00 p.m. through to Sunday January 23rd, 2022, at 12:00
midnight. The conversion will pave the way for the third stage of the journey, which is the harmonization of products and services.
At this stage of the conversion, we kindly request that you check your emails periodically, particularly this weekend as we continue to send direct email communication/notices to you via this medium. We also invite you to visit our website at 1stnationalbankonline.com and click on the RBC conversion customer information page for more details. Please continue to follow us on social media on our Facebook and lnstagram pages. We have also placed posters in-branch and brochures with frequently asked questions to assist you in the process. Our aim is to minimize any issues that may occur.
Should you have any queries issues or concerns during the week of conversion please call into 455-7000 or leave a message on our customer feedback hotline 455-7444 which will be monitored throughout. You can also leave us an email message at manager@lstnationalbankslu.com and we will be happy to respond in a timely manner.
We thank you for your patience, understanding and support during this journey and look forward to serving you better on one banking platform.
Respectfully,
Aurea Lafeuillee
Executive Manager, Finance & Research