RBC Conversion – Customer Information

Thank you for your patience and loyalty during this conversion period. We value your support and contribution and look forward to continued business. Please review the topics below which will aid in a seamless transition.

FAQs

Find answers to all of your questions concerning conversion.

Card Conversion

Your RBC Visa Credit Card has been converted to a 1st National Bank branded, Visa Credit Card.

Pin Change

Register your 1st National Bank branded Visa Credit Card online to PIN and Activate your Card.

Platinum Rewards

Redeem your RBC Rewards points by Tuesday, 7th October, 2021. Any points not redeemed…

ACCOUNT NUMBERS

Your account number is now a 10-digit number

STATEMENTS

Please ensure to download your most recent statements from your online account if required, to avoid any potential delays during our conversion period.

PAYROLL

The layout of the files for processing has changed and changes have been communicated  to our clients who submit payrolls for processing.

CHEQUING ACCOUNTS

The MICR line must be updated when printing cheques.

COUNTER TRANSACTIONS

You are now required to fill out a slip/form to complete your transactions. A Customer Service Representative can assist.

DEBIT/ATM CARDS

Your RBC branded ATM card will be replaced with a Chip & Pin, Contactless 1NB Debit Card.

FEES

There will be no changes to the fees structure at this time.

EFT

The routing numbers for this process will change.

MOBANKING

Your temporary login credentials allows access to your account via 1st National Bank’s digital banking platform.

Have You Switched To Online Banking?